Shipping Policy

Last Updated: July 2026

Free Shipping

DT Wireless Shop offers free standard shipping on all orders within the United States. There are no minimum purchase requirements — every order qualifies for free shipping.

Order Processing & Cut-Off Times

Orders are processed within 1–2 business days after payment confirmation. Business days are Monday through Friday, excluding U.S. federal holidays.

• Order cut-off time: Orders placed before 12:00 PM Pacific Time on a business day begin processing the same day whenever possible.
• Orders placed after cut-off: Processing begins the next business day.
• Weekend orders: Orders placed on Saturday or Sunday begin processing the following Monday.

Handling Time

Handling time is the period required to pick, pack, and prepare your order for carrier pickup. For in-stock items, handling time is typically 1–2 business days. For custom-configured or prebuilt gaming PCs that require assembly or testing, handling time may extend to 3–5 business days. You will receive a confirmation email with tracking information once your order ships.

Estimated Transit & Delivery Time

Transit time is the time it takes for the carrier to deliver your package after it leaves our facility. Transit times are estimates and are not guaranteed.

• Standard Shipping (Free): 3–7 business days after dispatch

Total delivery time = handling time + transit time. For example, an in-stock item with 1-day handling and 5-day transit typically arrives within 6 business days of order placement.

Shipping Destinations

DT Wireless Shop currently ships to addresses within the United States only. We do not ship to international destinations, APO/FPO/DPO addresses, or P.O. boxes for large gaming-PC shipments. If you need shipping to an address outside the U.S., please contact us at info@dtwirelessshop.com to discuss options.

Shipping Costs

Standard shipping is free on all U.S. orders. If expedited shipping options become available in the future, any associated costs will be displayed at checkout before you confirm your order.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing a tracking number and a link to track your package. You can also track your order by contacting us at info@dtwirelessshop.com with your order number. Tracking updates may take 24–48 hours to appear after dispatch.

Address Changes

If you need to change your shipping address after placing an order, contact us immediately at info@dtwirelessshop.com or +1 (408) 286-0778. Address changes can only be made before the order has been dispatched. Once a package is in transit, the shipping address cannot be modified.

Delivery Delays

Delivery times are estimates and may be affected by factors beyond our control, including carrier delays, weather conditions, holidays, or high-volume shipping periods. If your order has not arrived within the estimated delivery window, please check your tracking information first, then contact us at info@dtwirelessshop.com for assistance.

Lost Packages

If your tracking shows delivered but you have not received your package, please:

• Check around your property, with neighbors, and with household members
• Wait 24 hours — carriers occasionally mark packages as delivered prematurely
• Contact us at info@dtwirelessshop.com with your order number so we can open a carrier investigation

We will work with the carrier to locate your package and resolve the issue as quickly as possible.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery at info@dtwirelessshop.com. Include your order number, a description of the damage, and photos of the damaged packaging and product. We will arrange a replacement or refund based on the circumstances. Do not discard the original packaging until the issue is resolved, as it may be needed for the carrier claim process.

Large or High-Value Gaming-PC Shipments

Gaming PCs and high-value components are shipped with protective packaging to minimize the risk of transit damage. Some larger desktop systems may require signature confirmation upon delivery. If signature delivery is required, you will be notified in your shipping confirmation email. Please ensure someone is available at the delivery address to receive and sign for the package.

Customer Responsibilities After Delivery

• Inspect your package immediately upon delivery for visible damage
• Report any damage or missing items within 48 hours
• Retain all original packaging until you have confirmed the product is in working condition
• Follow the included setup instructions carefully, and contact us if you encounter any issues during installation

Contact Us

If you have any questions about shipping, please contact us:

• Email: info@dtwirelessshop.com
• Phone: +1 (408) 286-0778
• Address: 422 E Santa Clara St, San Jose, CA 95113