Return & Refund Policy

Last Updated: July 2026

At DT Wireless Shop, we want you to be satisfied with your gaming PC purchase. This policy explains our return and refund process for all products sold through dtwirelessshop.com.

30-Day Return Window

We accept returns within 30 days of the delivery date. The 30-day period begins on the date the carrier marks your package as delivered. Returns requested after 30 days will not be accepted.

Buyer’s Remorse Returns

If you change your mind about a purchase, you may return the product within the 30-day window subject to the eligibility conditions below. Buyer’s remorse returns must be in unused, resalable condition with all original packaging and accessories.

Damaged, Defective, or Incorrect Products

If you receive a product that is damaged in transit, defective, or different from what you ordered, please contact us within 48 hours of delivery at info@dtwirelessshop.com. We will arrange a return, replacement, or refund at no additional cost to you. Include your order number and photos of the issue when you contact us.

Eligible Product Condition

To be eligible for a return, items must meet all of the following conditions:

• Unused and in original condition
• Free from scratches, dents, or cosmetic damage
• All accessories, cables, manuals, and included items are present
• Product has not been installed, assembled, or activated (unless it arrived damaged or defective)

Original Packaging & Accessories

All returns must include the original product packaging, boxes, foam inserts, cables, power supplies, manuals, and any other items that were included with the product. Returns received with missing packaging or accessories may be subject to a deduction from the refund amount.

Return Authorization Process

All returns require a return authorization (RA) before shipping the product back. To request an RA:

• Email info@dtwirelessshop.com with your order number and the reason for the return
• We will review your request and, if approved, send you an RA number and return shipping instructions
• Do not ship any product back without an RA number

Return Method

Once you receive your RA number, package the product securely in its original packaging and send it to the address provided in the return instructions. Please write the RA number clearly on the outside of the package.

Return Shipping Responsibility

• Damaged, defective, or incorrect items: DT Wireless Shop covers return shipping costs.
• Buyer’s remorse returns: The customer is responsible for return shipping costs.

We recommend using a trackable shipping method and keeping your tracking number until the return is processed.

Restocking Fee

A restocking fee may apply to buyer’s remorse returns of gaming PCs and large items. The specific fee amount, if applicable, will be communicated during the return authorization process before you ship the product back. Damaged, defective, or incorrect items are not subject to restocking fees.

Inspection Process

Once we receive your return, our team will inspect the product within 3–5 business days to verify that it meets the eligibility conditions. You will receive an email notification once the inspection is complete and your refund has been processed.

Refund Method & Processing Time

Refunds are issued to the original payment method used for the purchase. After inspection and approval, refunds are processed within 3–5 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

Exchanges

If you would like to exchange a product for a different size, color, or model, please contact us at info@dtwirelessshop.com. Exchanges are subject to product availability. The fastest way to get a different product is to return the original item for a refund and place a new order for the desired product.

Custom-Built or Configured Gaming PCs

Custom-built or specially configured gaming PCs that have been assembled, tested, or shipped may not be eligible for buyer’s remorse returns. If you have concerns about a custom build, please contact us before placing your order to discuss your options. Gaming PCs that arrive damaged or defective are still eligible for return, replacement, or repair regardless of custom configuration.

Opened, Installed, Activated, or Used Components

Individual components (such as GPUs, CPUs, RAM, storage drives, or cooling systems) that have been opened, installed, activated, or used may not be eligible for return unless they are defective. This is due to the sensitive nature of computer hardware and the inability to verify the condition of installed components.

Software Licences & Digital Products

Software licences, operating system keys, and digital products are non-returnable and non-refundable once activated or downloaded. If you encounter an issue with a software product, please contact us and we will work with you to resolve it.

Items That Cannot Be Returned

• Products returned after the 30-day window
• Products without a return authorization (RA) number
• Items that have been used, installed, or activated (unless defective)
• Items missing original packaging or accessories
• Software licences and digital products that have been activated
• Gift cards

Contact Us

If you have any questions about returns or refunds, please contact us:

• Email: info@dtwirelessshop.com
• Phone: +1 (408) 286-0778
• Address: 422 E Santa Clara St, San Jose, CA 95113